When you subscribe to Premium, you do it through one of our commercial partners – namely Apple, Google, or Stripe. They are the ones responsible for managing your payment information as much as for billing you continuously.
In order for you to cancel your subscription, all you need to do is to deactivate the auto-renew feature with the partner you used to subscribe. To do it, please follow these steps:
- Open the Google Play Store
- Tap your profile picture on the upper right corner
- Select Payments and Subscriptions
- Select Subscriptions
- Locate Hornet and tap Manage subscription
- Tap Cancel subscription
- Confirm
You can also use this second way:
- Open Google Pay and log in with your Google Account if necessary
- Under the Subscriptions & services tab, locate your Hornet subscription
- Tap Cancel subscription
- Open the App Store
- Tap your profile picture on the upper right corner (Account Page)
- Tap your profile picture again on the upper center (Account Setting)
- Select Subscriptions
- Select Hornet
- Tap Cancel Subscription
- Confirm
You can also use this second way:
- On your computer, open the Subscriptions page on iTunes. You can use this link to do it
- Locate Hornet and tap Edit
- Tap Cancel Subscription
- Confirm
Note: For refund-related issues, please contact AppleCare – iTunes Support here
- On the upper right corner, click your profile picture
- Select Account
- Click Cancel Subscription
- Confirm
If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, on the top center of the screen, and begins with the “@” symbol.
